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Account control

Request account deletion

Shift Happens accounts are created and managed by an employer or workforce administrator; the mobile app does not offer public self-registration. You can still request that your access and eligible personal information be removed.

Effective August 19, 2026

How to submit a request

  1. Ask your Shift Happens workspace Owner or Administrator to deactivate your account and process your deletion request.
  2. If you cannot reach them, email office@broadwaypass.com from your work email.
  3. Include your full name, work email, and employer/workspace name. Do not email your password, PIN, tax identifiers, or workforce documents.

What happens next

We verify the request with the relevant workspace, disable app and web access, and delete or de-identify eligible profile information and private files. We will explain when verification or additional information is required.

Records that may be retained

Applicable employment, timekeeping, payroll, tax, security, approval, and audit records may be retained for legal, accounting, fraud-prevention, or dispute-resolution obligations. Retained records remain access-controlled and are not used for advertising.